The procurement exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.

The sourcing exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.