Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.

Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport network. This was a mini competition via the GCA Research and Insights Framework DPS (RM6126).