The Staffordshire Commissioner for Police, Fire and Rescue and Crime, wishes to commission an effective, Hate Crime Service (Lot A) and Anti-Social Behaviour and Mediation Service (lot B) across Staffordshire and Stoke-on-Trent, which will provide independent, specialist interventions to victims of Hate Crime and Anti-Social Behaviour (including digital / cyber) – Lot nr.: 1 Hate Crime (Lot A) Hate Crime (Lot A) - The Staffordshire Commissioner for Police, Fire and Rescue and Crime (the Commissioner) has agreed to commission a free Hate Crime Service and Antisocial Behaviour (ASB) and Mediation Service. The services include a range of interventions (see section 5) Both services will be delivered across Staffordshire and Stoke-on-Trent and will: • Be confidential and tailored to the needs of the victim; • Help victims cope and recover from the impact of the crime / incident and the harm experienced; • Help victims to feel safe and live independent, fulfilling lives; • Operate without discrimination and be available regardless of residence status, citizenship or nationality; • Be subject to regular reviews. Duration contract start date : 31/03/2027 11:00:00 PM Duration contract end date : 31/03/2029 10:59:59 PM Criteria definitions: Quality: (Question 1 - Vision) Quality: (Question 2 - Service Delivery Model) Quality: (Question 3 - Workforce) Quality: (Question 4 - Equality and Diversity) Quality: (Question 5 - Victim Support) Quality: (Question 6 - Safeguarding Children and Adults) Quality: (Question 7 - Service Engagement / Accessibility) Quality: (Question 8 - Performance Management) Quality: (Question 9 - Governance and Contract Management) Quality: (Question 10 - Social Value) Quality: (Question 11 - Mobilisation) Quality: (Question 12 - Stakeholders/Partners) – Lot nr.: 2 Anti-Social Behaviour and Mediation (Lot B) Anti-Social Behaviour and Mediation (Lot B) - The Staffordshire Commissioner for Police, Fire and Rescue and Crime (the Commissioner) has agreed to commission a free Hate Crime Service and Antisocial Behaviour (ASB) and Mediation Service. The services include a range of interventions (see section 5) Both services will be delivered across Staffordshire and Stoke-on-Trent and will: • Be confidential and tailored to the needs of the victim; • Help victims cope and recover from the impact of the crime / incident and the harm experienced; • Help victims to feel safe and live independent, fulfilling lives; • Operate without discrimination and be available regardless of residence status, citizenship or nationality; • Be subject to regular reviews. Duration contract start date : 31/03/2027 11:00:00 PM Duration contract end date : 31/03/2029 10:59:59 PM Criteria definitions: Quality: (Question 1 - Vision) Quality: (Question 2 - Service Delivery Model) Quality: (Question3 - Workforce) Quality: (Question 4 - Equality and Diversity) Quality: (Question 5 - Victim Support) Quality: (Question 6 - Safeguarding Children and Adults) Quality: (Question 7 - Service Engagement / Accessibility) Quality: (Question 8 - Performance Management) Quality: (Question 9 - Governance and Contract Management) Quality: (Question 10 - Social Value) Quality: (Question 11 - Mobilisation) Quality: (Question 12 - Stakeholders / Partners)