East of England Ambulance Service require overnight telephone support for Category 3, 4, and 5 calls.

This is a 12 month pilot.

EEAST has identified the need for additional telephone support between 23:00 and 07:00 to help manage lower-acuity demand overnight. This would enable the EEAST Clinical Assessment Service (CAS) team to focus on higher-acuity patients, improve the timeliness of patient contact, and reduce the volume of cases handed over to the daytime operation.