Tromsø municipality shall enter into a dynamic purchasing system for ICT consultancy services. The scheme shall ensure the municipality access to broad and updated ICT professional competence - including within artificial intelligence and new digital technologies - throughout the entire lifetime of the scheme.

General part

Requirement:

1 - Infrastructure and platform (classic ICT operation).

Includes basic IT infrastructure and operation: • Network (LAN/WAN) • Firewall and network security • Servers and operating systems • Virtualisation • Backup and Restore • Storage • Operation and troubleshooting

2 - Client and digital work surface

User-specific services: • Client set up (image/tanking) • End point administration • Microsoft 365 (client close) • Mobility and device management (Intune etc.) • User support and optimisation

3 - Application, integration and databases.

Application layer and technical integration: Microsoft platform (AD, M365 backend, Entra ID) Databases (MS SQL, Oracle) Integrations and APIs System integration VIrtualisation of work surface

4 - Information security and IAM

Security as a separate discipline: • Authentication and access management (IAM) • Security architecture • Monitoring and incident management • Vulnerability analyses • End point security / antivirus

5 - Cloud and hybrid IT

Modern infrastructure: • Cloud platforms (Azure, AWS, GCP) • Migration to cloud • Hybrid systems • Cloud governance • Platform services (PaaS, SaaS)

6 - Data, analysis and artificial intelligence (KI)

Includes: Data and analysis: • Data warehouse and data platforms • Data integration and data quality • BI and visualisation • Analysis and decision support. KI and advanced analysis: • Machine learning and AI models • Predictive analysis (e.g. health, operation) • Automation and intelligent processes • NLP (text comprehension, chatbots) Operation and industrialisation: • MLOps • Model management • Operation of AI systems

7 - IoT and smart solutions

Special technology relevant for municipalities: • IoT platforms • Sensory • Smart-by systems • Integration with operational systems

8 - Architecture, strategy and consulting

Transverse consultancy services: • IT architecture (performance and system architecture) • Digitalisation strategy • Sourcing and outssourced services • Technology choices and road maps • Management of complex IT landscapes • Artificial intelligence: • Use of KI in the public sector. • Profit realisation KI • Ethical and responsible KI

9 - Project, programme and change management.

Implementation: • Project management (waterfalls/flexible) • Programme management • Alteration management • Profit realisation • Flexible coaching