Microsoft Support Services, not limited to but covering at least: Cloud: Azure (IaaS/PaaS), Microsoft 365 (Exchange Online, SharePoint Online, Teams), Dynamics 365. Identity & Access: Active Directory (AD DS), ADFS (Active Directory Federation Services), Modern Authentication, Entra ID (Azure AD). On-Premise: Windows Server, SQL Server, Exchange Server, System Center (SCOM/SCCM) Development: Visual Studio, Azure DevOps (on premise & cloud), GitHub. The support partner does have direct access to Elia Group systems. The service provided is remote and not geographically limited. Logs shared should respect Elia data & security governance requirements. KPI’s: regularly review services SLA’s included Service window: 24/7

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Microsoft Support Services