Provision of reliable and secure postal services, including the collection, sorting, and delivery of mail, as well as business reply and related mailing solutions, to support routine clinical and administrative communications across the Health Board.

Swansea Bay University Health Board has awarded a call-off contract for the provision of postal services under an established framework agreement with Royal Mail Group Ltd. The contract covers the collection, processing, and delivery of mail, including business reply services and associated postal solutions required to support clinical and administrative functions across the Health Board. The contract is based on anticipated demand and is intended to ensure continuity of essential communication services. It will be delivered across multiple sites and service areas within the Health Board, with usage and spend varying in line with operational requirements. The arrangement supports the efficient handling of high-volume correspondence, including patient-related communications critical to service delivery.