WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support. We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.

Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc.