Procurement and implementation of a future-proof ITSM/ESM solution that replaces the existing platform and meets the long-term strategic needs of ETH Zurich. The new solution will serve as a central self-service portal for employees and provide an automation platform to make the processing of requests and processes in various areas more efficient.

Procurement of an ITSM/ESM solution with self-service portal

ITSM/ESM solution with self-service portal, form editor, workflow engine, CMDB, modules, and all necessary administration and development tools.

Procurement of a runbook platform for automation services with integration into the ITSM/ESM solution from Lot 1

A platform for automation services is required that provides technical automation and can be integrated into the new ITSM/ESM solution.