The Police and Crime Commissioner (PCC) for the West Midlands, Simon Foster is embarking on an ambitious transformation of victim services across the region. This tender invites applicants to submit innovative and creative proposals aimed at enhancing support for victims of crime, ensuring that victims’ needs are at the core of service delivery. The goal is to achieve positive, sustainable outcomes at the local level, where victims feel supported, heard, and empowered throughout their journey, whether they are going through the criminal justice system. The West Midlands has a diverse and growing population, and the PCC is keen to ensure that services are tailored to the specific needs of all individuals. The aim is to create a centre of excellence in victim support, where collaboration, empathy, and responsiveness are at the forefront of service delivery. This approach will contribute to a cohesive and effective system, where all partners, ranging from policing; Local Authorities; Health Services, and voluntary sector organisations work together to provide high-quality, trauma-informed care and support. – Lot nr.: 1 First Contact Assessment and Referral First Contact Assessment and Referral Services Duration contract start date : 31/05/2027 11:00:00 PM Duration contract end date : 31/05/2030 10:59:59 PM Criteria definitions: Price: 30 (Value for Money) Quality: 60 (Quality) Quality: 10 (Social Value) – Lot nr.: 2 Restorative Justice Restorative Justice Services Services Duration contract start date : 31/05/2027 11:00:00 PM Duration contract end date : 31/05/2030 10:59:59 PM Criteria definitions: Price: 30 (Value for Money) Quality: 60 (Quality) Quality: 10 (Social Value) – Lot nr.: 3 Hate Crime Services Hate Crime Services Services Duration contract start date : 31/05/2027 11:00:00 PM Duration contract end date : 31/05/2030 10:59:59 PM Criteria definitions: Price: 30 (Value for Money) Quality: 60 (Quality) Quality: 10 (Social Value)