The Records Management System (RMS) is a critical operational platform underpinning investigations, case management and frontline policing. Its effectiveness directly impacts service quality, enabling accurate data capture, timely investigations, improved safeguarding and better outcomes for victims.

The Records Management System (RMS) is a critical operational platform underpinning investigations, case management and frontline policing. Its effectiveness directly impacts service quality, enabling accurate data capture, timely investigations, improved safeguarding and better outcomes for victims. This procurement was conducted via the CCS RM6259 Framework, which allows compliant direct award where a supplier can meet the requirement.