Enova, c/o the Digital Transformation and Platform and Data Department, invites tenderers to a negotiated procedure for the procurement of an IT operations agreement for Enova SF. The procurement is divided into the following sub-contracts Sub-contract 1 - Operation and work surface Sub-contract 2 - SOC and security services.

Sub competition 1 Operation and work surface

The sub-contract shall combine standardised operational services and the work surface area. Includes: Client and work surface management User support and SPOC for agreed standard services. Operation/management of Microsoft 365 Identity management with Entra ID  Operation and support of meeting rooms, print and accompanying office services. Operation of an office network with accompanying equipment and services.  Procurement and life cycle management of client equipment/hardware Procurement and administration of licences Auditing,Event Handling,

Sub competition 2 SOC and security services

The sub-contract shall collect SOC and security services. Includes: The security area will be procured as an independent sub-contract. Enova has limited internal security resources and is dependent on access to broad and deep security competence. This sub-contract shall ensure Enova access to specialised suppliers. The separate security contract shall give Enova access to specialised security competence and ensure continual monitoring, analysis and handling of security incidents. The sub-contract shall include: SOC and security monitoring Vulnerability and exposure management Continual improvement and advice. Management, reporting and stand-by The sub-contract does not include identity and access management.