The primary objective of this contract is to procure lift maintenance, servicing and a reactive call out/repair provision for breakdown, trappings and repair for the passenger lifts within Beyond Housing stock. Our main objectives are: • To have a reliable service provider • A service provider with excellent communication channels • A service provider who ideally has a client portal for real time updates and certification • In the absence of a portal, a service provider who can facilitate electronic certification by other means (i.e. via email) • A service provider with an excellent front-line service, with an equally reliable back-office service • A service provider who can attend contract management meetings and provide regular and accurate timely updates on KPI and performance data. The contract will be backed up by a Service Level Agreement (SLA) and Key Performance Indicators (KPIs) which will be monitored and managed monthly. Beyond Housing intends to award a contract to one contractor following this procurement process. Beyond Housing reserves the right to appoint an additional Contractor if, at Beyond Housing sole discretion, it is deemed necessary to ensure continuity and resilience of operational delivery. Any decision to appoint an additional Contractor will be made in accordance with the principles of transparency and equal treatment and will be based on the established published award criteria.