The procurement shall ensure quick access to routine and qualified interpreters for ambulances, AMK operators and callers in the AMK centres, as well as maternity wards, emergency receptions, emergency psychiatric, child reception and others, when they have acute need for interpreters. Acute interpretation services include telephone interpretation.

Interpretation services - acute to the health authorities in Norway

The procurement shall ensure quick access to routine and qualified interpreters for ambulances, AMK operators and callers in the AMK centres, as well as maternity wards, emergency receptions, emergency psychiatric, child reception and others, when they have acute need for interpreters. Acute interpretation services include telephone interpretation. Quick access means the following: - Within 3 minutes for AMK/ambulance. This is the time it shall take from AMK contacts interpreter communicator to interpreter is available by phone - Within 20 minutes from the maternity ward, emergency reception and other departments in the hospitals. This is the time it shall take from ordering contacts interpreter communicator until interpreter is available by telephone.