The procurement is structured into two distinct but complementary service lots covering the ESM’s social security framework, ensuring comprehensive protection and wellbeing support for staff and their dependents.

Lot 1: Health, Employee Assistance Programme, Travel, and Long-term care services

This lot covers core insurance benefits aimed at supporting staff health and managing medical and care-related risks. It includes: • Healthcare insurance to reimburse medical treatment costs and ensure access to care; integrated with the Employee Assistance Programme (hereinafter “EAP”): - Confidential counselling services (psychological, emotional, and practical support); - 24/7 assistance channels available globally via phone, online, or in person; - Crisis intervention and work-life support services, including in exceptional events affecting staff. • Long-term care insurance providing coverage for dependency-related needs during employment; • Travel insurance covering risks and assistance services during business and private travel.

Lot 2: Life insurance, work incapacity and disability insurance

This lot provides financial protection against major life and employment-related risks, including: • Life insurance offering death benefits to beneficiaries; • Work incapacity insurance covering temporary inability to work due to illness or accident; • Disability insurance providing income replacement and long-term financial support in case of partial or total disability.