The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.