The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved. – Lot nr.: LOT-0001 Lot 1 - Live, vulnerable & leaver FA Live, vulnerable & leaver FA The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved. Duration contract start date : 01/10/2027 12:00:00 AM Duration contract end date : 30/09/2030 10:59:59 PM Criteria definitions: Quality: 50 (Technical) Price: 50 (Commercial) – Lot nr.: LOT-0002 Lot 2 - BPO Outbound service (1) BPO Outbound service The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines Duration contract start date : 01/10/2027 12:00:00 AM Duration contract end date : 30/09/2030 10:59:59 PM Criteria definitions: Quality: 50 (Technical) Price: 50 (Commercial) – Lot nr.: LOT-0003 Lot 3 - Trace & collection final debt (1) Trace & collection final debt The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines Duration contract start date : 01/10/2027 12:00:00 AM Duration contract end date : 30/09/2030 10:59:59 PM Criteria definitions: Quality: 50 (Technical) Price: 50 (Commercial) – Lot nr.: LOT-0004 Lot 4 - Tertiary & Reconnect (1) Tertiary & Reconnect The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines Duration contract start date : 01/10/2027 12:00:00 AM Duration contract end date : 30/09/2030 10:59:59 PM Criteria definitions: Quality: 50 (Technical) Price: 50 (Commercial) – Lot nr.: LOT-0005 Lot 5 – Probate services/deceased (1) Probate services/Deceased The Scope of service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st & 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. The scope of this tender covers household (Domestic) debt only. The objective is to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines Duration contract start date : 01/10/2027 12:00:00 AM Duration contract end date : 30/09/2030 10:59:59 PM Criteria definitions: Quality: 50 (Technical) Price: 50 (Commercial)