Bord Iascaigh Mhara (BIM) are inviting tenders for the implementation of an upgrade to cloud-based Microsoft Dynamics Business Central – Financial Management System from Microsoft Dynamics NAV 2018. The services to be provided under this contract are as follows: A cloud-based Microsoft Dynamics 365 Business Central – Financial Management, with the necessary customisations and integrations to meet the requirements outlined in Appendix 1. Yr1: Full system upgrade delivery, process flow / operational revision to optimise new functionality from the upgrade including implementation of services, system testing, project management, and the migration of relevant data from Microsoft Navision, limited to the running year and previous three (3) years transactions and balances. The business will be responsible for final end‑user testing and will assign an internal project manager to interface with the supplier’s project manager. Yr1: Provision of structured training sessions for the solution, supported by role‑based training materials (End users, L1, L2 support), and complete system documentation. Yr2: Ongoing maintenance and support for all delivered Business Central customizations, supplemented by L3 and L4 support for advanced technical issues and escalations. L1 and L2 support is anticipated to be supported by in-house IT staff. Appendix 1 outlines BIM’s projected volume metrics, extrapolated from the last 12 months of operational activity. Ongoing Microsoft Dynamics 365 Business Central license fees are expressly excluded from this tender. For further information on this tender competition, please see the accompanying tender documents.