Deliver a single co-ordinator role for the management of the CCLIP Programme, funds identified in the contract, across single/multiple neighbourhoods to support primary care delivery; legally, efficiently and within financial balance.

The provider will act as a Coordinator and Assurer of outcomes for approved projects within the CCLIP programme for the Dorset system as well as being responsible for the end-to-end co-ordination of a range of non-clinical services that support general practice outcomes

Core service description

Coordinator role
The provider will act as a Coordinator responsible for end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes. The Coordinator must be a credible, mature and local leader with strong partner relationships across primary care and system partners, with a deep understanding of the Dorset health and care landscape.

The provider will also co-ordinate and provide programme management to projects that are funded through the CCLIP fund.

1. Coordination and Programme Management for CCLIP
• Work with general practice to identify and develop project/s that support neighbourhood priority health outcomes in line with the CCLIP programme principles.
• Encourage innovation in neighbourhood model of delivery that align with the ‘three shifts’ in NHS plans.
• Coordination of multi PCN and neighbourhood level initiatives that deliver CCLIP projects
• Assure best value for money through price discovery and an understanding of best value models.
• Recommend standardised pricing models and best value procurement where possible to the Project Provider(s) and Commissioner for recommended projects.
• Co-ordinate, run and administer a multi-neighbourhood provider and commissioner oversight panel to approve projects in line with outcomes and principles.
• Ensure approved project funding is managed within authorised budget envelopes for CCLIP specification.
• Advise the Commissioner of the funding schedules to be paid for each approved project.
• Assure the Commissioner on outcome achievement, payment awards and scheduling.
• Monitoring provider performance with monthly reports of approved projects and fund utilisation.

2. Provider Management
• Assurance of contractor resilience for project providers.

3. Relationship and stakeholder management
• Develop trusted relationships with community providers, local councils, and the VCSEs
• Facilitate cross-sector relationships and partnership models of service delivery and contractual frameworks among primary care and its partners.
• The Co-ordinator must have established relationships with Primary Care Networks, Integrated Neighbourhood Teams and system partners across both Bournemouth, Christchurch and Poole (BCP) and Dorset places.
• Work with the general practice representative organisation – The General Practice Alliance (GPA)


Locations
The service will be delivered:
• Virtually across all neighbourhoods via remote coordination, digital platforms, and shared communication tools.
• Onsite, where required, at:
• GP practices
• Primary Care Network hubs
• Community or local authority premises
• Place or ICS coordination centres

The Co-ordinator must maintain adequate physical presence to build relationships, understand local context, and support service delivery.

Service Requirements and Standards
• Governance and Accountability
• Monthly reporting to the commissioner and relevant neighbourhood boards to provide assurance on how agreed projects are providing value for money and making a difference.
• Participation in Place-level governance and Primary Care Transformation groups.
• Maintenance of risk registers, action logs, and delivery plans.

• Quality and Performance
The Coordinator must meet KPIs relating to:
• Delivery of agreed workplans
• Timely issue resolution
• Supplier/contract performance
• Neighbourhood satisfaction surveys
• Demonstrated administrative burden reduction
• Value for money and cost avoidance tracking
• The Co-ordinator must be able to start implementing this specification from 1 April 2026.

Dependencies and Interfaces
The service will interface with:
• GP practices and PCNs
• Integrated Neighbourhood Teams
• Local authorities
• Community and Voluntary Sector partners
• Acute and community NHS providers
• ICS Digital, Estates, and Workforce teams
• Other commissioned services contributing to neighbourhood level care
• NHS Dorset ICB and/or the cluster commissioning organisation.

The provider must have a good understanding of the Dorset health and care system, and the partners within it.
The provider must maintain a presence in the county of Dorset (i.e. in either Bournemouth, Christchurch and Poole or Dorset local authority footprint).